Widespread political support has expanded the use of market driven performance reforms. A growing number of these reforms aim to increase democratic accountability and enhance performance by including citizens in the evaluation phase of the administrative process. However, citizen support for market themes is unclear. Do they share elected officials enthusiasm or are there limitations on their support? This research assesses these questions by examining the demographics of support for financial sanctions and performance pay in education. The results reveal targeted demographic groups are generally less supportive of organizational sanctions and employee incentives than untargeted groups. Targeted parents, including racial minorities, urban, poorly educated, and economically disadvantaged parents were the most opposed to market reforms designed to enhance of the quality of educational services provided in their communities.
Patrick, Barbara A.
"Performance Management and Citizen Induced Financial Sanctions and Incentives in Education: Is There Public Support?,"
Journal of Public Management & Social Policy: Vol. 20
, Article 5.
Available at: https://digitalscholarship.tsu.edu/jpmsp/vol20/iss2/5